Event Review | The Second Hospitality and Retail Seminar


The rapid expansion of the hospitality sector over the last decade has created a huge demand for young workers, with a 100% employment rate among hospitality school graduates. Simultaneously, higher educational attainment; the perception of future ceilings; the disparity between expectations/reality and the relative ease of finding a new job, have together contributed to an increase in staff turnover across the sector.

The Second Hospitality and Retail Seminar explored various mechansims through which to engage and inspire young people, in order to improve staff retention levels within the industry. Following an opening speech by Richard Han, the Vice Chairman of the British Chamber of Commerce Southwest China, our speakers discussed different approaches to increasing staff morale and job satisfaction, based on their own extensive experience in the industry. The event concluded with a panel discussion and Q&A on sleep and mental health.

The Second Retail and Hospitality Seminar, Wednesday the 19th June

Kurt Macher, General Manager of The Temple House 
Kurt shared his successful case study on halving the year-to-date staff turnover at The Temple House. The key message was on recognising and appreciating your staff and creating a beautiful, inclusive and familial working environment. Kurt also shared some simple and inexpensive team building activity ideas.

  Sonja Song, Global Human Resources Manager for Ctrip  

Sonja provided an insight into the millennial mindset and introduced the ‘job crafting’ framework, wherein “employees re-frame the work physically, socially and cognitively” in order to identify the meaning and value of their work.

Dr. Jerome Liew, General Practitioner at Shenton Health

Characterising ‘sleep issues’ as a “21st century epidemic”, Dr. Jerome outlined the impact of insufficient sleep on an individuals physical well-being as well as on their mood, cognitive behaviour and ultimately, performance. His talk aimed to dispel common myths on sleep and provided tips for a better night’s sleep.

Panel Discussion 

The event concluded with a panel discussion on sleep and mental health, hosted by Kurt Macher and featuring Dr. Jerome Liew and Dr. Zheng Hao. We also introduced Simon McHendry, who will be taking over from Kurt as the new General Manager for The Temple House! 

Click here to see more photos of the event!

Thank you to all who attended to make the event such a success, and a special thank you to our distinguished speakers and to Kurt Macher and The Temple House for hosting this event.